Webklodser.dk V/ Tovi ApS CVR:DK38194186 - Mail: info[at]webklodser.dk - Telefon: 21977300 (man-fre 15.00-19.00, Lør 10.00-14.00)
No matter how good the qualitycontrol are in the factories a lot of bricks are made and sometimes an error happens. A set hit the shelves with missing or defective parts.
So this is what you are supposed to do if your set is missing a part or has a defective part.
You need to know the set number and a picture of the stepnumber where the part is, and if possible mark this on the picture.
Like this:
COBI:
1. Contact COBI on their website, follow their guide: https://cobi.pl/en/customer-service/missing-blocks
2. Send a mail til info@webklodser.dk containing ordernumber, set number and picture like above with a description of whats wrong. Then we will contact COBI.
COBI will then ship the part(s) directly to you.
SLUBAN:
1. Send a mail til info@webklodser.dk containing ordernumber, set number and picture like above with a description of whats wrong. Then we will contact SLuban.
Sluban will then ship the part(s) directly to you.