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No matter how good the qualitycontrol are in the factories a lot of bricks are made and sometimes an error happens. A set hit the shelves with missing or defective parts.
So this is what you are supposed to do if your set is missing a part or has a defective part.
You need to know the set number and a picture of the stepnumber where the part is, and if possible mark this on the picture.
1. Contact COBI on their website, follow their guide: https://cobi.pl/en/customer-service/missing-blocks
2. Send a mail til firstname.lastname@example.org containing ordernumber, set number and picture like above with a description of whats wrong. Then we will contact COBI.
COBI will then ship the part(s) directly to you.
1. Contact Sluban on their website, follow their guide: https://www.sluban.nl/en/pageid/missend-onderdeel
Sluban will then ship the part(s) directly to you.